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Frequently Asked Questions

Q. What is a "per seat" software license?
A. A per seat license gives you the right to install the EverLogic software on a single computer or laptop. EverLogic may not be used on a terminal server.

Q. How many users can access the software in a per seat license agreement?
A. An unlimited number of users will be created, have a unique username and password, be able to login and access the software. For example, if you have 5 sales people that you want to have access to EverLogic, they will be able to login to the software on any machine where EverLogic is installed.

Q. Can I access EverLogic from anywhere when I travel?
A. As long as you have the client access software installed on a portable computer (laptop) and you have an internet connection, you will be able to login and use EverLogic.

Q. Can EverLogic handle multiple locations?
A. Yes. EverLogic is the simplest solution for dealers that have single or multiple locations. EverLogic is designed to work without any additional software like Terminal Services, Citrix, PC Anywhere, etc. By removing these additional layers of software, EverLogic is more reliable, more secure, and less expensive, as no additional software licensing is required for dealers with multiple locations.

Q. Where is my data stored?
A. EverLogic database servers are located at a world-class Jacksonville data center is staffed by skilled engineers and support personnel to ensure the security, integrity and availability of its customers’ technology infrastructure 24 hours a day, 7 days a week.

Q. Is my data secure?
A. Your data is completely secure and can only be accessed via web services and the smart client application that is installed on your laptop or desktop computer. In addition, RV Logic requires additional login credentials to get access to your data.

Q. Is my data backed up? What about disaster recovery
A. In addition to nightly data backups, backup tapes are taken offsite to a separate location on a weekly basis so that even if a disaster did occur, we would be able to reconstruct your database.

Q. Are software updates free?
A. Software updates are free with your paid subscription and are sent to you and installed automatically when you first login to EverLogic. This ensures that you always have the most current features available in the system. You will not need an IT person to install or configure software once you have installed EverLogic the first time.